Fees & Refund Policy
⭐ Placement Fees
UK Permanent Placements
• Nannies, Housekeepers & Domestic Staff:
8 weeks' net salary = approximately 15% of the annual net salary (one-<me fee)
• Rota Nannies:
15.5% of the annual net salary
Overseas Permanent Placements
• Nannies, Housekeepers & Domestic Staff:
10 weeks' net salary = approximately 19% of the annual net salary
• Rota Nannies:
19% of the annual net salary
UK Temporary Placements
• £100 per week (Monday to Sunday, flat rate regardless of days worked)
Overseas Temporary Placements
• £200 per week (Monday to Sunday, flat rate regardless of days worked)
Trial Placements
• The first week is complimentary.
• Each additional trial week: £100 per week (up to 4 weeks maximum).
• If the client proceeds to a permanent placement with the trial candidate, any trial fees paid will be fully deducted from the final permanent placement fee.
📜 Payment Terms:
• No registration fees.
• Invoices are issued when an offer of employment is accepted (not upon start date).
• Full payment is required within 7 days of the invoice or before the candidate starts, whichever comes first.
• Late payments will incur a 5% weekly interest charge until settled.
• If the client cancels the engagement before the start date, 50% of the fee is refunded, provided the invoice was paid.
🔄 Refund & Replacement Guarantee
Our commitment is to ensure the right fit for your family.
If the candidate does not commence employment:
• 100% refund or free full replacement is offered.
If employment ends within 12 weeks:
• Unlimited free replacement search within the first 12 weeks.
• If no suitable replacement is found within a reasonable timeframe:
Weeks 1–2: 90% refund
Weeks 3–6: 50% refund
Weeks 7–12: 25% refund
After 12 weeks:
• No refund or replacement applies.
🏡 Additional Notes:
• Introductions are strictly confidential. If a candidate is introduced to another party via the client within 48 months, the client becomes liable for the full placement fee.
• The client is fully responsible for all employment obligations, including:
Employment contracts
Tax, National Insurance, and payroll
Compliance with employment law
Employer’s liability insurance (recommended)
• The agency is not the employer and accepts no liability for employment-related issues.
✉ Contact Us:
Elisa’s London Nannies
71–75 Shelton Street, Covent Garden, London, WC2H 9JH
Email: contact@elisas-london-nannies.co.uk
Phone: +44 (0) 2038426514
Website: www.elisas-london-nannies.co.uk
💙 Suppor&ng families with trusted care. Connec&ng homes with hearts.